Policies
Returns, refunds & cancellation
Fragrance is personal and, once opened, can’t be resold — so we can’t take back bottles because a scent wasn’t to your taste. If anything arrives wrong, we’ll put it right.
Last updated 3 October 2026
Damaged, leaking or wrong items
If your order arrives damaged, leaking, or with the wrong product, write to thescenttheoryin@gmail.com within 48 hours of delivery with:
- your order number,
- an unboxing video, recorded from the sealed parcel, and
- photos of the product and the outer packaging.
Once we’ve checked it, we’ll send a replacement or refund you in full — your choice, subject to stock.
What we can’t accept
- Returns because a fragrance wasn’t to your liking, or for a change of mind.
- Bottles that have been opened or used, unless the product itself was faulty.
- Claims reported more than 48 hours after delivery, or without an unboxing video.
Cancelling an order
You can cancel any time before your order is dispatched — email us with your order number and we’ll refund you in full. Once an order has shipped it can no longer be cancelled.
We may cancel an order ourselves — for example if an item is out of stock, a price was shown in error, or your PIN code can’t be served. If we do, you’ll get a full refund.
Refunds
Approved refunds go back to your original payment method (UPI, card, net banking or wallet) through Razorpay. We start the refund within 2 working days of approval; your bank then usually takes 5–7 working days to show it. We’ll email you when it’s issued.
Need help?
Write to thescenttheoryin@gmail.com. We reply within 2 working days.